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1Win Bangladesh Privacy Policy

We present to you the general privacy policy for 1win users. This privacy policy provides details about 1Win's services across all devices.

Each customer's personal information includes full name, phone number, email address, payment history, bet history and other relevant data. The privacy policy is updated regularly. All users will be notified of changes immediately via email or notification in your personal account.

How do we collect your data?

By registering at 1Win, you automatically agree to your data being processed. There are two main ways they are collected: 

  • Manual collection. Directly from you, through the information you provide: full name, email address, identification documents, telephone number; 
  • Automatic collection. Right after accessing our website – IP address, data about the device, browser version, and other technical data. 

1Win also uses Google Analytics to track your activity on the site. Data found in other thematic sources may also be used by the company. 1Win collects such information to improve your user and gambling experience.

Legal grounds for collecting your data

Win processes information in accordance with current legislation. The main legal grounds for data collection and processing are: 

  1. Agreement with the contract. Occurs during registration and agreement to the Terms of Use. Also, during the processing of your transactions.
  2. Legal obligation. 1Win is required to comply with the obligations imposed by certain rules and laws. For example, the rules of responsible gaming, the fight against fraud and money laundering;
  3. Legitimate interests. 1Win reserves the right to process your information for commercial purposes. 
  4. User consent. Certain information may only be processed with your consent.

Please note that 1Win does not pass your data on to third parties and does not use it unless there is a legitimate reason to do so.

How do we use your personal data?

Here are some examples of how 1win uses your personal information:

  1. To provide services and manage the official website;
  2. To verify your identity (verification of age, geographic location and solvency);
  3. To manage, process and confirm all financial transactions;
  4. To ensure security and prevent user fraud; 
  5. To assess your gaming activity in accordance with responsible gaming regulations; 
  6. To exercise the rights set forth in the Terms of Use and User Agreement.

Also, using and managing your data helps 1Win better communicate with you. This applies to email newsletters, contacting the support service, and customized offers on the website. 

How do we share your personal information?

Customers are sometimes required to give personal info to third party platforms and websites. These may be 1Win subsidiaries, official partners, companies providing services for 1Win and government agencies.

International data transfer

All personal information you provide to 1Win may be processed in countries other than yours. 1Win ensures data safety through stringent security measures, even if local laws differ. 

If you live in the European Economic Area (EEA), your data will be processed in countries outside the EEA. In such instances, alternative mechanisms will be employed to safeguard your privacy.

Security Measures

It protects your data in the following ways: 

  1. Using TLS encryption to safeguard your personal and financial information. 
  2. The company’s employees have no access to your data unless required by the order of law.
  3. The security monitoring team monitors potential threats and quickly identifies them.

Also, the servers are located in special data centers.

Data storage

If you want to change your user name or password, these data can be deleted immediately upon your request. The information you provided for the verification process needs to be retained for a longer period of time. 

The user can change information in his account or completely delete his chat history or 1Win account. However, 1Win may retain account information for up to 5 years for compliance and operational reasons. 

User rights

Every user has the right to know what information is processed and collected: 

  • The User has the right to undergo the verification procedure at any convenient time.
  • The User has the right to refuse the use of the Google Analytics service by the website.
  • The User has the right to make changes in the provided account data at any time.

For more information about your rights on the 1Win website, please make a request to [email protected] via email.

Google Analytics

This tool is used to collect information about how you use 1Win’s services. Google Analytics (GA) lets us know what parts of the site you visit most often, what parts you ignore, and what other sites you visit. 

Each user can disable the collection of information from Google Analytics if they do not want this particular service to process the data. To disable data collection by GA, simply change the cookie settings in your browser settings.

SSL encryption

All communications between users and the 1Win website are protected by advanced SSL encryption technology.